Privacy Policy:

Direct Claims Link - Claims Made Simple

Privacy Policy: Direct Claims Link - Claims Made Simple

Last Updated: 25th March, 2026

1. Introduction

Direct Claims Link - Claims Made Simple ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our claims management services.

2. The Data We Collect

To process your claim effectively, we may collect and process the following types of personal information:

· Identity Data: Name, date of birth, and marital status.

· Contact Data: Address, email address, and telephone numbers.

· Claim-Specific Data: Details regarding your vehicle, accident circumstances, insurance policy numbers, and witness statements.

· Financial Data: Bank account details (for processing settlements) and credit history (if relevant to the claim).

· Technical Data: IP address and browser type when you use our website.

3. How We Use Your Data

Under UK GDPR, we must have a "lawful basis" for processing your data. We use your information for the following reasons:

· Performance of a Contract: To manage your claim and communicate with insurers or legal representatives.

· Legal Obligation: To comply with anti-money laundering (AML) and "Know Your Customer" (KYC) regulations.

· Legitimate Interests: To improve our services and prevent fraudulent claims.

· Consent: Where you have opted-in to receive marketing communications from us.

4. How We Share Your Data

We do not sell your data. However, to fulfil our service, we may share your data with:

· Insurers and Underwriters: To negotiate and settle your claim.

· Legal Professionals: Solicitors or barristers assigned to your case.

· Vehicle Recovery and Repair Services: To facilitate the physical recovery and repair of your vehicle.

· Regulatory Bodies: Such as the Financial Conduct Authority (FCA) or the Information Commissioner’s Office (ICO) if required by law.

5. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, claim records are kept for six years following the closure of a file to comply with limitation periods.

6. Your Legal Rights

Under the UK GDPR, you have the following rights:

· The right to access: You can request a copy of the personal data we hold about you.

· The right to rectification: You can ask us to correct inaccurate information.

· The right to erasure: Also known as the "right to be forgotten" (subject to legal retention requirements).

· The right to restrict or object to processing: You can limit how we use your data in certain circumstances.

· The right to data portability: You can request your data in a structured, machine-readable format.

7. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes encrypted servers, secure file management, and strict access controls for our staff.

8. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO):

Email: info@directclaimslink.com

Address: Suite 1 – 80 Portway, Stratford, London. E15 3QJ

Phone: 07534 997551

Contact us any time